An item can be returned and refunded if it is returned within 7 days from the date you receive your parcel. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

No refunds on Sale items or Bulk Order items.



Do I get a refund?

To be eligible for a return/refund, your item must be unopened and in the same condition that you received it. It must also be in the original packaging.

To be able to return your product, you must provide proof of purchase, such as confirmation email, order number, and a picture of the delivered product.

Unfortunately, we do not offer a refund on opened or used products unless faulty or damaged in transit.

Shipping costs are the responsibility of the customer and are non-refundable.




If your products are faulty, broken or damaged in transit please email us at within 7 days of receiving your order with your order number and image/video of the products you received as well as the packaging it arrived in.



Please send your order back to: 

Eyebrow Ink Shop 

Unit 1 , 92 Frobisher Street
Osborne Park, WA

Australia.    6017


We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk rely’s upon the sender.

If you have an issue with your product or delivery, please contact us to discuss your options at or 

call 08 6500 9900




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